1. Overview

IGSender (operated by Growthlinker Private Limited) is a Software-as-a-Service (SaaS) platform that provides Instagram automation tools on a subscription basis. This policy explains when and how you can cancel your subscription and request a refund. By subscribing to a paid plan, you agree to the terms of this Refund & Cancellation Policy.

2. Free plan

The IGSender Free plan is available at no cost and requires no payment. You may stop using the Free plan at any time by deleting your account from the Settings page. No refund is applicable to the Free plan because no charge is made.

3. Paid subscriptions

Paid subscriptions (Pro Monthly and Pro Annual) are billed in advance for the chosen billing period (monthly or yearly). Payments are processed in Indian Rupees (INR) through Razorpay in India, and in US Dollars (USD) through Stripe elsewhere.

When you subscribe, you authorize Growthlinker Private Limited to charge the applicable subscription fee to your payment method on each renewal date until you cancel.

4. Cancellation

You can cancel your subscription at any time from Settings → Billing inside your IGSender account, or by emailing us at [email protected].

Cancellation takes effect at the end of your current billing period. You will continue to have access to all paid features until that date.
No further renewals will be charged after you cancel.
Cancelling does not automatically delete your data. To permanently delete your account and all associated data, use the "Delete account" option in Settings or email us.

5. Refunds

We want you to be happy with IGSender. Our refund policy is as follows:

7-day, no questions asked: If you cancel within 7 days of your payment, you get a full refund. No usage test and no explanation required — the option appears in Settings → Subscription when you cancel, and one click starts it. This applies to Monthly and Annual plans alike.
One refund per account, for life: The no-questions-asked refund can be used once. It is recorded against your email address permanently, so deleting your account and signing up again with the same address does not make you eligible a second time.
Access ends immediately on a refund: Because the payment is being returned in full, your Pro access ends when the refund is approved rather than running to the end of the paid term. Your account stays active on the Free plan.
How long it takes: Refunds are sent to your original payment method and typically appear within 5–7 working days, depending on your bank. You will get one email when the refund is approved and another when it is sent.
After the 7-day window: Monthly and Annual subscriptions are non-refundable, and no pro-rata refund is offered for the unused portion. You can still cancel at any time to stop future renewals, and you keep Pro access until the end of the term you have already paid for.
Trials are not refundable: The ₹7 fee for the 7-day Pro trial (India) is non-refundable, and so is the first monthly charge after any trial (₹589 in India, $5.99 elsewhere). The trial itself is your chance to decide, so the 7-day no-questions-asked refund above does not apply to those two payments. See section 5A. Later monthly charges follow the normal rules above.
Service disruption: If our service is unavailable due to our fault for an extended period (more than 48 continuous hours), you may request a pro-rata credit or refund for the affected days.
Duplicate or accidental charges: Any duplicate or accidental charges will be fully refunded on verification.

5A. 7-day Pro trial

First-time Pro users can try every Pro feature for 7 days. The trial is a subscription that renews automatically into the monthly Pro plan unless you cancel it.

India: ₹7 (including GST) when the trial starts, paid by UPI AutoPay or card. When the trial ends, ₹589 a month (₹499 + 18% GST) is charged automatically through the same mandate. Your bank or UPI app also sends a notice before each debit.
Outside India: nothing is charged when the trial starts, but a card is required. When the trial ends, $5.99 a month is charged automatically to that card.
Before you are charged: the checkout shows the exact amount and date of the first monthly charge, we confirm both by email when the trial starts, and we email you again 2 days before the trial ends.
Cancelling a trial: cancel any time before the trial ends in Settings → Subscription with one click. You will not be charged again, and you keep Pro until the trial end date. You can also email [email protected].
One trial per person, for life: a trial is recorded against your email address, your Instagram account and (outside India) your card. Deleting your account and signing up again does not make you eligible for another trial. People who have already paid for Pro are not eligible.
Not refundable: the ₹7 trial fee and the first monthly charge after a trial cannot be refunded.

6. How to get a refund

Within 7 days — do it yourself, instantly. Go to Settings → Subscription and press Cancel subscription. If you are inside the 7-day window and have not used your one refund before, the refund option appears there with the exact amount. One click approves it — there is no form to fill in, nothing to justify, and no waiting for us to reply.

You will receive an email confirming the approved amount straight away, and a second email when the money has been sent. It typically reaches your original payment method within 5–7 working days; depending on your bank or card issuer it can take a few days longer to appear on your statement.

Anything else — a duplicate charge, a service disruption, or a situation this policy does not cover — email [email protected] from the address registered to your IGSender account, with your payment or order ID (visible on your billing receipt) and what happened. We aim to respond within 2 business days.

7. Non-refundable circumstances

Refunds will not be issued in the following cases:

Accounts suspended or terminated for violating our Terms of Service (including spam, abuse, or violations of Meta/Instagram policies).
Refund requested after Instagram has rate-limited, restricted, or banned the user's connected Instagram account (we are not responsible for actions taken by Meta).
Refund requested after the 7-day refund window has elapsed.
Change of mind on annual plans after the 7-day window. (You may still cancel to stop future renewals.)

8. Chargebacks

We encourage you to contact us first at [email protected] before initiating a chargeback with your bank or card issuer. Filing a chargeback without first attempting to resolve the issue with us may result in immediate suspension of your account.

9. Changes to this policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page and the "Last updated" date will be revised. Changes take effect immediately on posting but will not retroactively affect refund eligibility for charges made before the change.

10. Contact us

Questions about refunds or cancellations? Email us at [email protected] or write to us at the address listed below.