Auto-reply when someone DMs you

Someone messages your account and gets an instant answer. Use it for the questions you type out twenty times a week, or as the landing point for a link in bio.

This trigger fires on incoming DMs rather than on anything public. Nobody else sees it, which makes it the quiet workhorse: it answers the same question at three in the morning without you being awake for it.

Setting it up

• •Create a campaign and choose User DMs you as the trigger. It is on the free plan.
• •Step 1 shows Recent DM conversations. There is an All incoming DMs switch, which auto-replies to every new DM the account receives.
• •Set trigger keywords if you only want it firing on specific words, such as PRICE or BOOK.
• •Write the reply, then set the campaign Active.

If the list is empty it means nobody has messaged you recently. Once someone does, they appear there.

Good uses for it

• •The question you answer constantly. Prices, delivery times, whether you take bookings.
• •A link-in-bio destination. Send people to your DMs with a keyword instead of to a landing page, and you get a conversation instead of a bounce.
• •Ad traffic. Click-to-message ads land in your DMs, and this trigger is what answers them.
• •An after-hours holding reply, so nobody waits overnight wondering if you exist.

Be careful with All incoming DMs

Replying to every DM means replying to real conversations too — friends, existing customers, people mid-discussion with you. On a busy account that reads as a bot talking over a human. Keywords are usually the better setting, with All incoming DMs kept for accounts where every message really is a new enquiry.